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Service

Become known for excellent service

Speed up repair times and identify upsell opportunities with service-specific software that integrates real-time data, inventory, and customer preferences.

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Service delivery that keeps customers coming back

Clean up your service records

Link every vehicle to its complete service history—including repairs, inspections, and customer interactions—all in one platform.

Make it easier for your customers

Set up automatic reminders for routine maintenance, personalized offers, important recalls and more. 

Stop leaving money on the table (driving out the door)

With up-to-date service history and diagnostic data at their fingertips, service advisors can generate add-on service recommendations.

Centralize service records to enhance customer communication

Designing customer-first service is easy when the whole team can see every customer interaction and itemized service details in one easy-to-update software. So we made it happen.

  • Link vehicles to contact details inside customer profiles

  • Run diagnostics with detailed vehicle histories 

  • Automate service reminders based on past orders or shop activity

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Take advantage of more upsell opportunities

Add Work Requests (AWRs) are estimates created by technicians, advisors, or the BDC to recommend extra work based on the vehicle’s history and condition. If a customer declines or defers, the Recommended Services utility will remind you of the deferred AWRs later.

  • Automated recommendations based on vehicle history and condition

  • Receive rationale for suggesting certain services

  • Speed up the approval process for add-ons
     

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Simplify compliance and protect your dealership

Secure, detailed records for every transaction ensure your service documentation is accurate, complete, and always prepared for customer requests and audits from your accounting team.

  • Secure and organize all service transactions in a single database

  • Instantly share full service histories with accounting

  • Prevent compliance issues with accurate, automated record-keeping 
     

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Intuitive design tailored for easy navigation and seamless dealership operations. 

User-Focused Interface

Includes integrated modules for accounting, sales, service, and parts.

Dealership-Wide Software

Allow customers to schedule, track, and book service appointments online.

Digital Retailing & Service Suite

More features service teams love

Explore everything v10 has to offer

As an all-inclusive dealership management software, v10 helps your accounting, sales, parts, and service teams all work together in one place.

Sales

Close deals faster with real-time inventory, mobile CRM, and seamless eSigning.

Accounting

Automate financial tracking and eliminate double entries.

Parts

Ensure real-time parts availability to prevent stock shortages.

Put v10 to work for your service team

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PBS Systems - v10 - Service

Smooth is fast. Master smooth with v10.

v10 | Service | "Smooth Operator"

All Ways Appointments

Serve up the full spread of online appointment booking options.

OIL

Full Dispatch 

Save time and don't preassign. Watch your techs pull their own jobs.

PBS Systems - v10 - Provoke peak profits

Provoke peak profits with a multi-layered approach from your Dealer Management System.

Deploy the most effective upsell and add-work processes to maximize each and every appointment.

With moving parts comes friction, and what works for Bob might not for Rob. Our fully customizable dealer software keeps the gears greased and everyone happy.

Schedules collide and you need to manage people.

From your techs to your waiting room, PBS Systems keeps everyone in check. This is where 30 years of industry expertise shines.

PBS Systems - v10 - smooth operator
PBS Systems - v10 - customer loyalty

A fast-paced service world puts customer loyalty on the line.

Details can’t be rushed, but turnaround must be quick. From a built-in CRM to navigation and search tools that work harmoniously with your processes, our platform overlooks nothing en route to delivering first-class service.

© 2023 PBS SYSTEMS

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