Put You Insights to Work

Over the past few months, we’ve explored how Add Work Requests (AWR) enhance every stage of your service process, from technician-driven estimates to earlier Parts involvement, faster and more accurate advisor communication, and capturing deferred work for future revenue. Each step builds a more connected, efficient workflow across your dealership.

Now, with the AWR Analytics Dashboard in PBS v10, it all comes together. With clear insights into approvals, deferrals, declines, and their impact on parts and labour, you can measure performance, identify gaps, and turn your AWR process into a consistent, data-backed source of profitability.

Check out the video below to see how the AWR Analytics Dashboard brings these insights to life.

Want to revisit the full AWR journey? Access all related articles and resources in one place: AWR Content Hub

Visit the PBS Academy module to review the AWR Analytics Page inside v10:

https://academy.pbssystems.com/awr-analytics-page/2047465

Need help with setup or workflow best practices? Our team is ready to assist at: Service.Support@pbssystems.com