Every service drive hears it:

"I don’t have time today — I’ll come back."

Without structure, that opportunity disappears. With Deferred on Request Line statuses in v10, it doesn’t. Deferred AWR keeps work documented, structured, and ready the moment the customer returns.

Technician Continuity

When the vehicle returns, dealerships can configure the workflow to automatically pre-assign the original technician who created the AWR.

• No lost diagnostic context

• No repeated explanations

• Faster restart time in the bay

Parts Accuracy

Previously quoted parts automatically repopulate onto the new Service Order.

• No duplicate research

• No pricing discrepancies

• No rebuilding estimates

Service Advisor Efficiency

Original request lines and quoted labor transfer directly to the new Service Order.

• No rewriting jobs

• No missed operations

• Clean, consistent documentation

Bring Customers Back — Systematically

Capturing deferred work is step one. Recovering it is where revenue grows.

v10 Recommended Service Prompts

When customers return for maintenance, Service Advisors are automatically prompted with previously deferred services.

• No forgotten recommendations

• More consistent upsell opportunities

Deferred Service Generator (Guide Maintenance + CRM)

Life gets busy — and deferred work gets forgotten.

Leverage CRM automation within v10’s Guide Maintenance and keep those services top of mind:

• Automatically create follow-up tasks

• Trigger reminders within defined timeframes

• Encourage return visits systematically

No sticky notes. No manual tracking. No missed revenue.

The Bottom Line

Deferred AWR allow your dealership to:

• Preserve technician findings

• Maintain accurate parts pricing

• Eliminate estimate rework

• Prompt advisors at the right time

• Automate follow-up through CRM

It turns “not today” into scheduled future work — consistently and professionally.

Visit the PBS Academy module to review Deferred workflows inside v10: https://academy.pbssystems.com/tracking-deferred-services/919462

Need help configuring Deferred services or CRM automation? Our Account Services team is ready to assist at AccountServices@pbssystems.com.