Back counter (or shop-facing) parts employees are expected to deliver speed and accuracy when billing out parts and creating estimates.  All this with sometimes limited information and constant interruptions.

With Additional Work Requests (AWR) in v10, workorder updates are clearly communicated with Parts while minimizing unnecessary back- and- forth.

This will improve back counter operations by:

• Involving Parts Earlier

AWR gives Parts what they need: early, accurate information to get ahead on work orders.

When techs trigger maintenance or repair estimates from digital inspections, Parts is notified, and the estimate(s) can start earlier.

• Reducing Bottlenecks and Finger-Pointing

Using AWR in v10 protects Parts by:

• Providing  a clear digital paper trail for when Parts receives and responds to requests

• Using a digital workflow that eliminates “Who’s holding this up?” guesswork

• Keeping techs in their bay, and parts people at their counter.

• Unlocking More Parts Sales

With AWR, Parts supports techs and service advisors with researched and documented pricing, part numbers and availability.

This empowers Service advisors in providing quality, professional digital estimates for customers to confidently approve.

The Bottom Line

AWR allows back counter parts people to build their ideal workflow through:

• Clearer information

• Fewer interruptions

• Earlier involvement in parts requests.

Want to see the key highlights of AWR for Parts? 

• Check out this PBS Academy document

• Need to refresh your login info for the PBS Academy, email us.

Need further assistance implementing AWR in parts? 

• Our Account Services team is here to help, email us.