Service Advisors are the orchestra conductors of your dealership. They juggle constant interruptions, customer expectations, technician updates, and parts questions — all while keeping everything in tune and on time.

Your DMS, through Add Work Requests (AWR), streamlines this.

AWR connects your techs, parts, and service advisors into a single, clean, digital workflow, helping everyone stay informed, reduce mistakes, and communicate with customers quickly and accurately.

This improves your Service Advisors’ performance by:

Ending the Guessing and Chasing Game

AWR eliminates the “telephone game” between departments. Service advisors receive accurate, technician-generated requests with verified parts directly from digital inspections and added pending lines on their service orders.

That means:

• Fewer confusing verbal or handwritten requests

• No missing details

• No more running back and forth to the shop or parts for clarification

  
  

Customers Get Better, Faster Estimates

With researched parts pricing, availability, and technician notes already included, advisors can send polished digital estimates in minutes — not after multiple rounds of back-and-forth.

This can lead to:

• More approved work

• Higher ELR

• Better CSI

With AWR, service customers receive clear documentation to make confident decisions.

Real-Time Approval Alerts

As soon as a customer approves the AWR estimate, the service advisor is notified, and approvals are digitally passed to parts advisors and technicians.

That means:

• Less technician idle time (the vehicle can remain in the tech’s bay)

• No forgotten or missed calls

• Parts can be picked, delivered, or ordered right away

The Bottom Line

AWR gives Service Advisors what they’ve always needed:

• Accurate information from technicians

• Prepared, timely, and verified parts pricing and availability

• Clear digital documentation for customers

• Instant updates on approvals and workflow changes

Want to see the key highlights of AWR for Service Advisors? Visit this PBS Academy training module:https://academy.pbssystems.com/add-work-requests-awr/2369880

Need help with setup or workflow best practices? Our Account Services team is ready to assist — just email us at Accaccountservices@pbssystems.com.