Booking the appointment is only half the battle. The other half? Making sure the customer actually shows up.

No shows and last-minute cancellations cost your service drive every day. Empty bays, idle technicians, and lost service revenue that never comes back. In most cases, it's not because the customer didn't want to come in. It's because life got busy and nobody reminded them.

Workplan's Notify Service Appointment plugin, triggered automatically through Guides, closes that gap by sending customers a personalized reminder and calendar invite the moment their appointment is booked in v10.

This keeps your service drive full by:

Automating What Advisors Shouldn't Have to Remember

The moment a Service Appointment is booked in v10, a Guide automatically triggers the Notify Service Appointment task in Workplan. No manual sends. No relying on a service advisor to remember between check-ins, phone calls, and walk-ins.

That means:

• No dropped follow-ups during a busy day

• Consistent communication on every single booking

• Your advisors stay focused on the customer in front of them

Reaching Customers the Way They Like to Respond

Notify Service Appointment sends reminders via email, SMS, or both, and includes an iCal calendar invite so the appointment lands directly in the customer's phone.

The industry backs this up:

• SMS reminders have a 98% open rate vs. ~37% for email

• 54% of customers say they want SMS calendar reminders from their service provider

• Multi-channel reminders generate 35% more service visits than email alone

When customers are reminded—and the appointment is in their calendar—they show up.

Turning Show Rates Into Real Revenue

Without a reminder system, dealerships see no-show rates between 15–30%. With automated reminders, that number drops by 40–50%, improving consistency across the service drive.

That translates to:

• More Service Orders written

• Better technician utilization

• Stronger CSI scores from customers

• Higher long-term retention, with 74% of customers returning to the selling dealership for their next vehicle purchase

The Bottom Line

v10’s Notify Service Appointment gives your team what every service drive needs:

• Automated reminders that go out without lifting a finger

• Multi-channel reach via email and SMS

• Consistent customer communication from the moment a Service Appointment is booked in v10

• More cars in the drive, every day

Need help with setup or workflow best practices? Our Account Services team is ready to assist — just email us at AccountServices@pbssystems.com.