When implementing digital estimates, the first people you need on board aren’t your advisors or managers — they’re your technicians. Why? Because our AWR process is designed as a technician-first solution.

AWR makes collaboration between Service and Parts faster and easier, while boosting efficiency, sales, and technician productivity.

But let’s be honest: technicians can be a tough crowd when it comes to adopting new technology or workflows. That’s why it’s essential to show them exactly how AWR supports their day-to-day work.

Why Should Techs Care About AWR?

• Less downtime - No more chasing down advisors or waiting for parts. From a digital inspection, techs can trigger an estimate request instantly for any item needing attention.

• Instant approval notifications - Once the customer approves, the tech knows right away — no delays, no bottlenecks.

• More work = More money - AWR helps customers make informed decisions based on inspection or diagnostic results, building trust and confidence in your factory-trained techs. The result? More approved work and higher earnings.

The Bottom Line

Start with your techs. Show them how AWR removes roadblocks and simplifies their time in the shop. Involve them in the setup, and adoption will become a whole lot easier.

Click here to see how AWR starts for the tech in PBS Academy.