Clear communication in Fixed Ops is one of the keys to your dealership’s success. Technicians, parts consultants, and service advisors all have responsibilities in this regard, especially when additional services or repairs are required for vehicles.

Your DMS can digitize the entire process.

The Add Work Requests (or AWR) in v10 addresses these pain points:

• Techs lose productivity waiting at the parts counter or at the service advisor’s desk.  Keep them in the bay by digitizing all parts requests. 

• Today’s vehicles are more complex and need more parts. Parts consultants need a clear and accurate way to share vehicle requirements in the DMS. No more scribbling on paper.

• Service advisors should add labor and share complete digital estimates to build trust through transparency.

The AWR is the simplest and fastest way inside your DMS to improve collaboration, sales, and productivity for Service and Parts!

Workflow (inspired by the PBS Academy AWR course)

AWR Workflow: From Inspection to Authorization

1. Technician Inspection & Request: Add pending request to service order; parts alerted. No paper, no waiting.
   

2. Parts Review: Add part numbers, check inventory, communicate delivery, and dispatch to Service.
   

3. Advisor Review & Customer Communication: Add labor, confirm op codes, and send clear quotes via text, email, or phone.
   

4. Customer Decision: 

   1. Approved: The work is marked “Accepted,” parts are billed, and the tech begins work.

   2. Declined/Deferred: Stored for history or flagged as future service.

Benefits for the Whole Dealership

• Technicians: Stay productive, reduce downtime, get approvals faster.

• Service Advisors: Build trust with detailed estimates and media.

• Parts Department: Improve accuracy and accountability.

• Management: Increase revenue and operational efficiency.

Ready to Implement AWR? Choose Your Path:

1. DIY Setup

   Access step-by-step documentation anytime in the PBS Academy to guide your team through the process.
   

2. Live Training

   Join one of our weekly remote sessions in Global Training, hosted by our Software Training & Transitions (STT) team. Learn alongside other dealerships and ask questions in real time.
   

3. White Glove Implementation

   Contact PBS Account Services, and we will match you with a process expert who will guide you through a dealership-tailored setup.