When you reach out to PBS Systems Support, you connect with people who understand your dealership and how you work.

Behind every call is a team focused on delivering fast, accurate answers that keep your operations moving without disruption. Today, that experience is backed not only by deep expertise, but by measurable performance.

Support You Can Count On, Backed by Results

These aren’t just numbers — they reflect our commitment to making every interaction efficient, effective, and valuable.

Experience That Makes an Impact

Our support specialists bring both technical expertise and real dealership experience.

Many have worked directly in dealership environments, implemented systems, and supported transitions firsthand. That experience allows them to quickly understand your situation and provide practical guidance that fits how your dealership operates.

Smarter Support with AI 

“As v10, and soon to be v10 APEX continues to grow and evolve, it’s becoming more difficult to stay on top of all the different features and requirements.  We’re now leveraging AI to intelligently search and interpret knowledge base articles, historical support tickets, and cross-departmental documentation, to more quickly identify potential solutions and answers for our support desk inquiries.”

AI is now playing an important role behind the scenes, helping our teams find the right information faster and apply it in context. 

This means: 

• Reduced time spent searching for answers. 

• Greater consistency across interactions. 

• More precise guidance when it matters most. 

A Human Approach That Delivers 

Dealers consistently tell us what matters most: speaking with someone who listens, understands, and follows through. 

Our team is known for being: 

• Responsive and accessible. 

• Clear and patient in every explanation. 

• Focused on fully resolving the issue. 

Whether the situation is simple or complex, every interaction is handled with care and accountability. 

Understanding Starts Before the First Call

Support begins long before the first request comes in. 

During dealership launches of the v10 DMS, our team spends time on-site learning your processes and understanding how your operation runs day to day. In many cases, those same individuals remain part of your extended support network afterward. 

This creates a more familiar, seamless, and human support experience. 

Support That Builds Confidence 

We don’t just resolve issues; we also share insights. 

Our team takes the extra step to explain the “why,” share best practices, and help you feel more confident moving forward. Dealers often leave each interaction with not only an answer, but a stronger understanding of the entire PBS platform. 

Find Out More About PBS Support 

Visit www.pbssystems.com/support to learn more about Support Operations, access resources, and connect with our team.