all inclusive dms
An all inclusive DMS takes you away from expensive options or the requirement of upgrades and bolt-on software. Take a moment to look at just a few of the inclusions of v10 by PBS.
ARLINGTON, TEXAS | DUBUQUE, IOWA | TORONTO, ONTARIO | CALGARY , ALBERTA
ALL INCLUSIVE DMS
An all inclusive DMS takes you away from expensive options or the
requirement of upgrades and bolt-on software. Does YOUR current DMS include:
ELECTRONIC SIGNATURE CAPTURE
Service RO's are easily approved, encrypted and stored right in the DMS (OEM warranty approved). No more paper copies required, and the electronic image is saved directly in the RO for emailing later.
Or, if you prefer, your customers can access their authorized RO's & invoices by logging into their secured website.
FULL CRM FUNCTIONALITY
Every interaction with a customer is an opportunity to build a relationship and initiate another. Thats why we believe that CRM can't just be a bolt-on tool in the Sales department. v10 puts CRM at the forefront of every department. Information is instantly shared between Service and Sales, identifying opportunities you never even knew you had!
text to pay
Through this feature, you can give your customers the ability to pay a deposit on a car, special order parts, or pay their service bill online through a secure payment processing portal. Create personalized messages that can be sent via email or text message that will invite the customer to review the document, enter their payment information and get a receipt, all from their mobile device or computer. Dealer staff will also be notified when a payment has been processed so they can take next steps to order the vehicle, order the part or close out the repair process. Overall, this process will help to increase efficiency, consistency and customer satisfaction.
WE MAKE IT EASY!
WHAT MAKES PBS UNIQUE
Stepping away from specific features, let's talk about what really makes us different. Is your DMS vendor:
KPI Tools & Business Intelligence
Business Intelligence (BI) is the addition of extra layers of data to virtually any report, adding real context to your numbers. BI is extremely valuable when comparing data across dealership groups, or looking to create custom visualizations for management staff. Other examples could be layering your website traffic against sales to help you to better target the messaging on your website, or trending your service revenue month over month.
Mobile tools are essential in your ability to make critical decisions at the right time. From Sales CRM to inventory scanners, our goal is to take the specific dealership processes made efficient with mobility away from a workstation. This will help your staff to more efficiently do their jobs from anywhere, on your property or off!
Bar code scanning and bar-code printing across the DMS (Sales, Parts, and Service) is included.
Enterprise Text Messaging
Text messaging has become just another way of communicating with customers. v10 manages your customer preferences so that you are communicating with each client the way they want to be communicated with! All bi-directional texts are recorded instantly in the DMS using the PBS Connect mobile extension, allowing management staff to easily reference text based conversations at any time from the main DMS customer record. Bet you can't say that about a bolt-on CRM!
HOSTING YOU AT THEIR SOFTWARE CONFERENCES
How nice would it be to communicate directly with the Software Engineers or the PBS executive team? As a PBS customer, this becomes a reality through your exclusive invitation to the annual PBS Dealer Conference.
INCLUDING YOU IN THE EVOLUTION OF FUTuRE SOFTWARE
We understand the technology, but we are the first to admit that our customers are the experts on running their business.
How many times have you been working in your DMS and thought to yourself
"I wish the system would do_______."?
We listen, and turn those ideas into reality! Nobody knows better what works and what doesn't than the people using our system day in and day out.
And we aren't just talking about a few updates a year. We are talking about your system literally growing around you! And all of these updates are absolutely free to you.
A PLEASURE TO WORK WITH
We are extremely proud of our 99%+ customer retention rate. Our customers trust us, and really do enjoy working with our staff and our products! Still not convinced? Give us a call. We guarantee a comfortable sales process. You have our word there are no sales 'tricks' and our guarantee you'll receive ethical pricing right out of the gate.