May 22, 2020

How is PBS protecting staff and clients during COVID-19?

As we continue to support our clients during the ever changing climate of COVID-19, PBS would like to reassure you that the health, safety and well-being of all our employees and their families, customers, and partners is our top priority.

In our offices:

  • Keeping employees informed through regular COVID-19 updates on multiple platforms.

  • Education on prevention best practices, symptoms to monitor for, and physical distancing techniques.

  • Additional cleaning and sanitization stations wherever possible in our work environments.

  • Enhancing PBS’ Information Systems to better accommodate remote work.

  • Encouraging employees to work from home, equipped with the technology to do so, wherever

  • Health check application is filled out daily by each office-based employee before entering an office.

  • Temperature checks are carried out on office-based staff prior to entering buildings.

  • Physical distancing is enforced at all locations.

  • Health, mindfulness and wellness resources are shared with staff to promote the wellbeing of our community.

  • Personal protective equipment (PPE) is available to all office-based staff.

On-site visits at dealerships:

  • Providing ‘Virtual’ training options where needed.

  • Modified onsite training procedures in all departments to promote physical distancing.

  • PBS provides all trainers with PPE to ensure the well-being of our clients.

  • Travel by vehicle only, wherever possible, to limit contact with others and to reduce risk.

  • Education on prevention best practices, symptoms to monitor for, and physical distancing

  • Remote travel support is available to all PBS trainers should they need assistance while traveling or onsite.

  • Dealerships are asked to follow evolving Public Health Agency instructions for their jurisdiction regarding monitoring of symptoms, self-isolation as required, and physical distancing.

  • Business and training continuity discussions are held by PBS Project Managers prior to visiting any clients and/or dealerships.

If you have any questions or concerns, please contact communications@pbssystems.com

May 5, 2020

PBS WEBINAR INVITATION

'Train for Success During COVID-19'

We have designed weekly webinar sessions based on your feedback to help you and your dealership manage business in the current climate. We will cover everything from the v10 system basics to advanced features, as well as a robust CRM and customer experience series. 

 

Click on the calendar links below for the webinar details and to register:

Sales Sessions | Service Sessions | Parts Sessions | Accounting Sessions | BDC/CRM

 

Need assistance? Watch the guide to webinar registrations.

Questions about training? Please contact the PBS Events Team at events@pbssystems.com

March 24, 2020

A Message from David Bradley, PBS President.

To our customers,

The last few weeks have been challenging to say the least. And I want to thank you, and reassure you, that PBS will continue to support your software, and your business for years to come.   

 

To give you a current update on our business;

  • We have stopped all corporate travel. We felt this necessary to protect our traveling and office staff, and to protect your staff as well.

  • We have transitioned our staff to work from home. Call volume has decreased slightly, and CSI scores remain high.

  • Our support hours, software release schedule, and training have not changed (with the exception of our in-person workshops moving to a webinar format)

 

Like you, PBS is considered an essential service. This means that all of our offices will remain open during regular business hours. If this changes and we are forced to close our physical office doors, we will continue to operate, with staff working from home. We are extremely fortunate that much of our business can be performed from remote locations. The level of service and professionalism you know today, will remain.

 

As we navigate these new waters, there will be changes in our business. I am confident that with your continued support, we will overcome this difficult time together. 

 

My hope is that in the coming weeks, we will start to see a leveling out in business, and will better understand what our new ‘normal’ will look like. 

 

The automotive industry is agile, it’s tough, and we will persevere. 

 

The path we travel, we do so together.

Dave Bradley | President and CEO | PBS Systems  

If you have any questions, please do not hesitate to email communications@pbssystems.com.

Mars 16, 2020

Message Important de PBS Systems Concernant Le Coronavirus (COVID-19)

En raison de l'inquiétude croissante que suscite la pandémie du coronavirus (COVID-19), PBS profite de l'occasion pour informer nos clients et partenaires des mesures que nous prenons en tant qu'organisation pour aider nos clients, nos employés et notre communauté à rester en sécurité et en bonne santé en ce moment.

 

Depuis l'annonce d'une éventuelle épidémie, nous avons continué à suivre de près l'évolution du COVID-19 et les risques potentiels qu'elle fait peser sur les activités de PBS. Nous nous sommes résolus à soutenir notre personnel pendant cette période difficile tout en recentrant nos efforts sur l'efficacité et les options de travail à domicile. Comme toujours, nous travaillerons avec notre personnel pour respecter nos engagements envers vous.

 

Qu'est-ce que cela signifie pour le soutien à la clientèle de PBS?

• PBS ne prévoit aucune perturbation de ses activités et services réguliers au quotidien.

• Pendant cette période difficile pour nous tous, nous continuerons à veiller à ce que vos activités quotidiennes puissent se dérouler. Les heures d'ouverture pour le soutien à la clientèle de PBS resteront les mêmes.

• Si nécessaire, nous avons la possibilité de soutenir les clients si le personnel travaille à distance.

• Nous avons reporté tous les événements majeurs de PBS à la fin mai par mesure de précaution.

Qu'est-ce que cela signifie pour les employés de PBS? 

• Nous travaillons actuellement avec chaque employé pour développer le meilleur plan de travail et le meilleur horaire pour eux.

• Nous donnons la priorité à nos services et à notre soutien à la clientèle afin de maintenir notre engagement envers nos clients.

• Comme PBS a traditionnellement adopté les options de télétravail, nous sommes convaincus que notre personnel peut continuer à satisfaire les besoins de nos clients de cette manière.

• Sur la base des informations actuellement disponibles auprès des gouvernements canadien et américain, nous avons renforcé nos protocoles de nettoyage, en accordant une attention particulière aux zones à forte fréquentation dans nos bureaux.

Nous continuerons à surveiller la situation et à suivre les recommandations des responsables de la santé dans les jours et les semaines à venir, et nous vous mettrons à jour concernant la situation sur notre site web.