May 22, 2020

How is PBS protecting staff and clients during COVID-19?

As we continue to support our clients during the ever changing climate of COVID-19, PBS would like to reassure you that the health, safety and well-being of all our employees and their families, customers, and partners is our top priority.

In our offices:

  • Keeping employees informed through regular COVID-19 updates on multiple platforms.

  • Education on prevention best practices, symptoms to monitor for, and physical distancing techniques.

  • Additional cleaning and sanitization stations wherever possible in our work environments.

  • Enhancing PBS’ Information Systems to better accommodate remote work.

  • Encouraging employees to work from home, equipped with the technology to do so, wherever

  • Health check application is filled out daily by each office-based employee before entering an office.

  • Temperature checks are carried out on office-based staff prior to entering buildings.

  • Physical distancing is enforced at all locations.

  • Health, mindfulness and wellness resources are shared with staff to promote the wellbeing of our community.

  • Personal protective equipment (PPE) is available to all office-based staff.

On-site visits at dealerships:

  • Providing ‘Virtual’ training options where needed.

  • Modified onsite training procedures in all departments to promote physical distancing.

  • PBS provides all trainers with PPE to ensure the well-being of our clients.

  • Travel by vehicle only, wherever possible, to limit contact with others and to reduce risk.

  • Education on prevention best practices, symptoms to monitor for, and physical distancing

  • Remote travel support is available to all PBS trainers should they need assistance while traveling or onsite.

  • Dealerships are asked to follow evolving Public Health Agency instructions for their jurisdiction regarding monitoring of symptoms, self-isolation as required, and physical distancing.

  • Business and training continuity discussions are held by PBS Project Managers prior to visiting any clients and/or dealerships.

If you have any questions or concerns, please contact communications@pbssystems.com

May 5, 2020

PBS WEBINAR INVITATION

'Train for Success During COVID-19'

We have designed weekly webinar sessions based on your feedback to help you and your dealership manage business in the current climate. We will cover everything from the v10 system basics to advanced features, as well as a robust CRM and customer experience series. 

 

Click on the calendar links below for the webinar details and to register:

Sales Sessions | Service Sessions | Parts Sessions | Accounting Sessions | BDC/CRM

 

Need assistance? Watch the guide to webinar registrations.

Questions about training? Please contact the PBS Events Team at events@pbssystems.com

March 24, 2020

A Message from David Bradley, PBS President.

To our customers,

The last few weeks have been challenging to say the least. And I want to thank you, and reassure you, that PBS will continue to support your software, and your business for years to come.   

 

To give you a current update on our business;

  • We have stopped all corporate travel. We felt this necessary to protect our traveling and office staff, and to protect your staff as well.

  • We have transitioned our staff to work from home. Call volume has decreased slightly, and CSI scores remain high.

  • Our support hours, software release schedule, and training have not changed (with the exception of our in-person workshops moving to a webinar format)

 

Like you, PBS is considered an essential service. This means that all of our offices will remain open during regular business hours. If this changes and we are forced to close our physical office doors, we will continue to operate, with staff working from home. We are extremely fortunate that much of our business can be performed from remote locations. The level of service and professionalism you know today, will remain.

 

As we navigate these new waters, there will be changes in our business. I am confident that with your continued support, we will overcome this difficult time together. 

 

My hope is that in the coming weeks, we will start to see a leveling out in business, and will better understand what our new ‘normal’ will look like. 

 

The automotive industry is agile, it’s tough, and we will persevere. 

 

The path we travel, we do so together.

Dave Bradley | President and CEO | PBS Systems  

If you have any questions, please do not hesitate to email communications@pbssystems.com.

March 16, 2020

Important Message from PBS Systems Regarding the Novel Coronavirus (COVID-19) ​​​​​​

Due to the rising concern of the pandemic Novel Coronavirus (COVID-19), PBS is taking the opportunity to update our clients and partners on the measures we’re taking as an organization to help keep our customers, employees, and our community safe and healthy at this time.

 

Since the news of a potential outbreak, we have continued to closely monitor the development of COVID-19 and its potential risks to PBS’ operations. We have focused on supporting our staff through this trying time while refocusing our efforts on efficiency and work from home options. As always, we will work with our staff to meet our commitments to you.

 

What does this mean for PBS customer support?

  • PBS does not anticipate any disruption to regular day-to-day operations or services.

  • During this difficult time for all of us, we will continue to ensure that your day-to-day operations can occur. The hours of operation for PBS support will remain the same.

  • If needed, we have the ability to support customers if staff work remotely.

  • We have postponed all major PBS events until the end of May as a precautionary measure.

What does this mean for PBS employees?

  • We are currently working with each employee to develop the best work plan and schedule for them.

  • We are prioritizing our client services and support to maintain our commitment to our customers.

  • As PBS has traditionally embraced work from home options, we are confident our staff can continue to exceed the needs of our clients in this manner.

  • With the guidance from the current information available from the Canadian and United States Governments, we have heightened our cleaning protocols, paying particular attention to high-traffic areas in our offices.

We will continue to monitor the situation and follow recommendations from health officials in the coming days and weeks, and we will keep a current update of our situation available on our website.

 

Join v10 Nation for the latest customer updates. If you have any questions, please email communications@pbssystems.com.