PBS Systems and IVRNET Announce Partnership to Provide the World’s 1st Dealer Management System With Advanced Telephone Functionality
Calgary, Alberta – March 1, 2005 – Ivrnet Inc. (“Ivrnet”) announces a partnership with PBS Systems Inc. (“PBS”) to integrate and distribute advanced telephony service—the use of the telephone in business communications—to the North American automotive industry. David Snell, President of Ivrnet says, “We will work together to provide the world’s first Dealer Management System that is completely integrated with advanced telephone functionality.”
“The telephone is the ideal tool for simplifying the business of an auto dealership,” says Snell. “It is substantially more secure than the Internet, is thoroughly understood by users everywhere, and is the only tool that is possessed by absolutely everyone.” Ivrnet’s primary role in the partnership will be as a technology provider and developer. Ivrnet will provide automated calling services that will be marketed under the PBS brand, and PBS will establish a sales force and channel to bring the technology to market. Revenues generated will be shared between the partners.
David Bradley, president of PBS says, “Integration of our software allows us to provide unprecedented service to thousands of customers across North America. Our partnership will not require substantial new development, but rather integration to allow for proven technology to be moved into new markets.” Integration is targeted to begin in the second quarter of 2005, with revenues targeted to begin in the third or fourth quarter. Development of product specifications is underway.
The new system will allow an auto dealership’s software to directly interact with customers through voice recognition and touch tone technology. It allows the software to become a ‘person’—to phone and receive customer calls without human involvement. The system could call customers for appointment reminders or car pick ups, and also book appointments 24 hours a day. Benefits for auto dealerships include: a dramatic reduction in customer service costs, a big increase in the level of customer support, and better and faster client communications.
Snell says no other system exists today that allows information to be moved freely into and out of a dealer management system through the telephone with the same advanced level of interaction and control for customers. “The customer sets the rules, and the software abides by them. You can tell the dealership to only call you in the mornings, or you can direct the system to only fax you on Saturdays.”
About Ivrnet Inc. – Ivrnet is a technology company with an emphasis on offering new ASP-based business solutions comprising the integration of Interactive Voice Response (IVR) and WEB technologies.
About PBS Systems Inc.. – PBS Systems is North America’s largest and most established supplier of Microsoft Windows based Dealer Management Software, and the largest Canadian supplier of Dealership Management Software. Five times larger than its next Canadian competitor and first to market with products in 1995, PBS software manages all aspects of an auto dealership’s sales, service, parts, finance, and insurance operations. PBS is a founding member of the STAR Alliance, a standard for information exchange adopted by most major automotive manufactures and suppliers.
For Additional information please visit our websites at www.ivrnet.com, www.pbssystems.com or contact either:
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